COR Management of IT Service Contracts (2 Days)

FAC-COR Elective Training − All Levels

Course Perspective: This course looks to improving contractor performance by enhancing COR knowledge and practical application of IT contract management principles, policies and procedures from contract award through contract completion.

Learning Objectives: At the conclusion of this training, participants will be able to:

  • Recognize applicable regulation, policy, and law that apply to IT contract management.

  • Form an integrated project team (IPT) and serve as an effective technical liaison between the IPT, the contracting officer, agency stakeholders, and the contractor.

  • Determine the project baseline, key contractual requirements, enterprise life cycle stages, and security requirements under Clinger-Cohen 1996, FISMA 2002, FISMA 2014, and FITARA 2014.

  • Develop a customized COR IT appointment letter.

  • Review contractor QA/QC plans based upon CMMI or ISO certification, project requirements, and performance risk.

  • Develop a Government quality assurance surveillance plan for documentation reviews, walkthroughs, testing, and observations linked to stage gate review criteria and contract specifications.

  • Perform stage gate reviews and obtain related approvals.

  • Perform schedule assurance using earned value management principles; integrated baseline reviews; and performance measurement baseline adjustments.

  • Link performance reviews to payment on a fixed price or reimbursable basis.

  • Establish efficient service request procedures for service desk, maintenance, and other steady state services.

  • Provide within scope technical interpretation and direction.

  • Assess needs and costs for work acceleration and stoppage.

  • Review requests for equitable adjustment and provide recommendations on cost/schedule adjustments.

  • Complete a contractor performance report based upon IT tailored criteria.


Hours: 16 hours/CLPs are credited for completion of this course. Classroom hours are 8:30 – 4:30.